Privacy Policy
How BOWIE handles website, account, firm, and connected Google LSA information, including Juniper responses and Lead Docket transfers.
1. About this policy
BOWIE.ai (“BOWIE,” “we,” “us”) provides software for law-firm reporting, intake, and connected workflows, including Juniper for Google Local Services Ads (LSA) leads. This policy covers our marketing website, BOWIE application, and information we process through connected services. Contact us at info@bowielegal.ai about privacy or to identify the operator responsible for your account.
When a law firm connects its systems, BOWIE processes its lead and client information to provide the services requested by that firm. The law firm determines how it uses that information and is responsible for its own privacy notices and permissions. This policy does not replace the firm’s privacy policy.
2. Information we collect
We collect account and organization information, such as name, email address, firm membership, role, and settings; information you provide in support requests, demo inquiries, prompts, or uploads; and technical information needed to operate the services, such as authentication events, timestamps, IP addresses, browser information, and error or activity logs.
Connected systems may supply lead and client names, phone numbers, email addresses, case or inquiry descriptions, notes, dates, statuses, sources, and related reporting information. These records may contain sensitive information about injuries or other legal matters. We process only the information supplied through the features and integrations your firm uses.
3. Google access and Juniper
Connecting Google is optional and requires authorization through Google’s sign-in and consent process. BOWIE does not receive your Google password. We store authorization tokens so Juniper can access the selected accounts until access expires or is revoked.
Juniper uses the Google Ads API permission https://www.googleapis.com/auth/adwords. Although Google’s permission covers Google Ads account access, Juniper uses it for its visible LSA features: identifying accessible accounts, reading selected account identifiers and time zones, retrieving LSA leads and conversation information, and sending lead responses when authorized.
LSA information may include consumer contact information when Google supplies it, inquiry text, conversation text and metadata, attachment references, lead creation dates, lead types, service categories, lead statuses, and account identifiers. We use this information to display and refresh the inbox, assist intake review, prepare responses, and perform workflows enabled by an authorized firm administrator. We do not use this connection to access Gmail, Drive files, or Google Calendar.
4. Automatic responses and Lead Docket transfers
When a firm enables automatic responses, Juniper can send the firm’s configured initial acknowledgment to eligible new message inquiries without separate approval for each message. Later responses depend on the features and review settings enabled for that firm. A response may ask for contact information or preferred call times; a preferred time is not a confirmed appointment.
When a firm connects Lead Docket and enables automatic capture or approves a manual transfer, BOWIE sends the selected lead’s contact details and inquiry summary to that firm’s configured Lead Docket endpoint to create an intake opportunity. The destination then processes and retains the record under its own terms and the law firm’s policies. Disconnecting BOWIE does not delete records already sent to Google, Lead Docket, or the law firm.
5. How we use information
We use information to provide authentication and firm access controls; display and analyze connected records; prepare firm reports and responses; operate authorized integrations and automation; respond to support requests; protect the services; and investigate errors or abuse. We use account and website information to communicate with you about the service and respond to inquiries. We do not use Google lead data for unrelated marketing or advertising.
6. AI-assisted features
Where an AI-assisted feature is used, relevant prompts, record excerpts, firm instructions, and settings may be processed by the AI service providers supporting that feature to generate a requested answer, summary, classification, or draft. AI output can be inaccurate and requires appropriate review.
We do not use data obtained from Google APIs to train or improve general-purpose AI or machine-learning models. Google data is processed for the requested user-facing BOWIE features. The automatic initial acknowledgment uses the firm’s configured message; enabling it does not by itself enable unrestricted AI conversations.
7. Sharing and Google Limited Use
We share information with authorized users of the same firm according to their access; service providers supporting hosting, storage, authentication, security, communications, and enabled AI features; and integrations the firm authorizes. Our infrastructure includes Vercel for hosting and Supabase for database and authentication services. Juniper exchanges data with Google and, when connected, the firm’s Lead Docket system.
Providers may process information as necessary to provide their services under applicable agreements. We may also disclose information when required by law or when necessary to protect against fraud, abuse, or security threats. Google data may be transferred in a business transaction only as permitted by Google’s policy, including prior consent where required.
BOWIE’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We do not sell Google user data, share it with data brokers, use it for personalized advertising, or use it to determine creditworthiness. Our personnel access Google data only with the user’s affirmative permission for specific data, where necessary for security or legal compliance, or otherwise as expressly permitted by that policy.
8. Cookies and marketing-site tags
BOWIE uses session or authentication technologies to maintain application access. The marketing website uses Vercel Web Analytics to measure website use and loads Google Tag Manager, which can manage measurement or marketing tags. Information collected by those tags depends on the tags configured and may include browser, device, page-view, and interaction information. You can manage cookies through your browser or available tag-provider controls. Blocking cookies or scripts may affect functionality. Google LSA lead content is not sent to marketing tags as part of Juniper’s lead workflow.
9. Storage, security, and retention
We use access controls, HTTPS, firm-scoped database permissions, and encryption of stored integration credentials. No system can guarantee absolute security.
We retain information while needed to provide the service, maintain authorized records, handle support or security issues, or meet legal obligations. Retention depends on the record type and the firm’s instructions. Disabling an integration or revoking Google access stops future authorized access but does not automatically erase records already stored. You may request deletion at the contact address below. Certain records may be retained for legal or security purposes, and backup copies may remain until replaced or expired through the provider’s backup lifecycle.
Hosting and service providers may process information in the United States or other locations where they operate. We do not promise a particular data-residency location unless agreed separately.
10. Your choices and requests
You may manage supported integration and automation settings in BOWIE or ask your firm administrator for help. You can also revoke BOWIE’s Google authorization through your Google Account connections.
For access, correction, export, or deletion requests, email info@bowielegal.ai. We may verify identity and authority before acting. If your information was provided by a law firm, contact that firm first; we can assist it with requests relating to records it controls. Applicable privacy rights depend on your location and circumstances. Revoking Google access does not delete a copy previously transferred to Lead Docket.
11. Children and changes
BOWIE accounts and the marketing site are intended for adult business users, not children under 13. A firm’s legal records may include information about minors, which we process only as part of the firm’s authorized workflow. If a child has provided information directly to us, contact us to request removal.
We may update this policy to reflect changes to the service or our practices. The date above identifies the latest version. We will provide additional notice or obtain consent for changes where required, including before using Google data for a new purpose.
12. Contact
Privacy and data requests: info@bowielegal.ai.
Website: www.bowielegal.ai.