Terms of Service
The terms for using BOWIE and Juniper, including account responsibilities, integrations, automated intake workflows, and AI-assisted features.
1. Agreement and scope
These Terms of Service govern access to the BOWIE.ai marketing website and BOWIE software, including Juniper (“services”). BOWIE (“we,” “us”) provides software for law-firm intelligence, reporting, intake, and connected workflows. By accessing or using the services, you agree to these terms and acknowledge our Privacy Policy. If you do not agree, do not use the services.
A separate written customer agreement, order form, or data-processing agreement governs where it expressly applies and takes priority in a conflict. These terms do not create fees, subscription commitments, or service guarantees that have not been separately agreed.
2. Eligibility and accounts
You must be an adult authorized to use the services for your organization. If you act for a firm, you represent that you have authority to accept these terms and enable the actions you request on its behalf.
Provide accurate account information, protect your credentials, use appropriate access controls, and promptly notify us of suspected unauthorized access. Your firm is responsible for its users, roles, integration selections, and administrator settings.
3. Permitted use
Subject to these terms and any customer agreement, you may use the services for your organization’s lawful internal operations. You must have the necessary rights and permissions to provide data and connect third-party systems.
Do not use the services for unlawful activity, deceptive or unsolicited communications, unauthorized access, privacy violations, infringement, malicious code, evasion of access controls or usage limits, or interference with the services. Do not attempt to access another firm’s records or represent an automated response as an attorney’s individualized advice when it is not.
4. Your information and instructions
Your firm retains its rights in the data and content it provides. You grant BOWIE permission to process, store, transmit, and generate outputs from that information only as necessary to provide the services, perform your authorized instructions, and meet the purposes described in the Privacy Policy.
You are responsible for the accuracy of your information and the permissions needed to process it, including any client notices, confidentiality obligations, and rights to use third-party materials. These terms do not transfer ownership of your records to BOWIE.
5. Connected services
Google, Lead Docket, hosting services, AI providers, and other connected systems have their own terms, policies, permissions, and limitations. You authorize BOWIE to access selected accounts and perform the actions enabled in your settings or expressly requested by an authorized user.
You may revoke supported connections or disable automation. Revocation stops future access where applicable; it does not recall messages already sent or delete records already transferred to another system. Third-party availability, quotas, access approvals, changes, and failures can affect BOWIE’s functionality. BOWIE is not affiliated with or endorsed by Google or Lead Docket merely because an integration is available.
6. Juniper responses and intake capture
A firm administrator who enables automatic initial responses authorizes Juniper to send the configured acknowledgment to eligible new message inquiries without separate approval for each send. An administrator who enables automatic Lead Docket capture authorizes the configured transfer of qualifying contact details and summaries. Manual approvals authorize the specific actions selected.
Your firm is responsible for its response templates, intake criteria, destinations, and staff follow-up. You must monitor messages, exceptions, and destination records. Polling intervals, Google quotas, missing information, and processing errors can delay or prevent actions. We do not guarantee an immediate response to every inquiry, successful transfer of every record, or detection of every duplicate already present in another system.
Collecting a preferred call time does not confirm an appointment. Unless a separately enabled feature explicitly confirms booking, your intake team must confirm the meeting.
7. AI outputs and professional responsibility
AI-assisted answers, summaries, classifications, and drafts may be incomplete or incorrect. Verify important facts and review outputs appropriately before relying on them or communicating them to others. Automatic template responses remain subject to your firm’s responsibility for their wording and use.
BOWIE provides software, not legal representation or professional legal advice. Use of the services does not create an attorney-client relationship with BOWIE, accept a case, confirm representation by a firm, or calculate or preserve a legal deadline. Your firm remains responsible for legal judgments, conflicts, confidentiality, engagement agreements, case acceptance, and compliance with professional duties.
8. Availability and support
We may maintain, improve, modify, or retire features. Services may be interrupted for maintenance, provider outages, security issues, or other reasons. Support commitments and service levels apply only if agreed separately. Do not rely on BOWIE as your sole mechanism for urgent intake follow-up, preservation of source records, or management of legal deadlines.
9. Fees and termination
Any pricing, payment obligations, term, renewal, or refund provisions are those agreed in a separate order or customer agreement. These website terms alone do not enroll you in a paid plan.
You may stop using the services and request account closure through your administrator or the contact below, subject to any separate customer agreement. We may suspend or restrict access where reasonably necessary to address security threats, unlawful use, material violations, or a third-party access restriction. We will give notice where practicable. Retention and deletion of information follow the Privacy Policy and any applicable written agreement.
10. Intellectual property
BOWIE retains its rights in the software, website, branding, and service materials. You may use them only as needed for permitted access to the services. Third-party names and marks belong to their owners. You must not remove ownership notices or use BOWIE’s brand in a way that falsely implies endorsement.
11. Disclaimers and responsibility
Except for commitments in a separate written agreement and rights that cannot legally be excluded, the services are provided as available. We do not guarantee that reports or AI outputs will be accurate, that the services will be uninterrupted, or that third-party integrations will always succeed.
To the extent permitted by applicable law, BOWIE is not responsible for indirect or consequential losses arising from unavailable services, inaccurate outputs, or third-party failures. This provision does not exclude liability or rights that cannot legally be excluded, and does not override a separate written agreement. Each party remains responsible for its own unlawful conduct and obligations under applicable law.
12. Changes and contact
We may update these terms as the services change. The date above identifies the latest version. Where required, we will provide notice or obtain agreement before material changes apply. A separate customer agreement may specify a different change process.
For service, account, or terms questions, contact info@bowielegal.ai. Privacy requests are described in our Privacy Policy.